Haptik, the Whatsapp to chat with brands, releases its 10 day scorecard

Haptik is a messaging application that can be used to chat with brands to get support. One of YourStory’s MobileSparks, Haptik is a Mumbai based company and launched publicly on March 31st. The company has been founded by Aakrit Vaish and Swapan Rajdev and aims to solve the problem of customer support via messaging. The company banks on two big trends- the rise of messaging and the asynchronous nature of messaging that favours something like support.

10 days since launch, Aakrit says, “The last 10 days have been an insane ride for us, the response was overwhelming to the extent that everyone in the company (including me) has been responding to users chats!” They have come up with a 10 day scorecard revealing some of the data from Haptik usage. More than 28,000 messages were exchanged and the Telecom was the largest sector with 7.9% of the queries for Vodafone and 7.8% for Airtel. Here is the infographic:


Download Link: Haptik

Here is a video pitch by Aakrit Vaish at MobileSparks:

Free Download: ‘A beginner’s guide to app store optimization’

Are you working for/running a startup? Then here’s your startup’s chance to win big! Apply now to showcase your startup on India’s biggest launchpad, get on a TV show & more! Click here.

About the author

Jubin is an old timer at YourStory. Deeply entrenched in the Indian startup ecosystem, he has written about and analysed more than 1000 startups. He operates from the mountains in Dharamshala where he plays with technology, farming and eco-construction. He can be reached on Twitter @jub_in and on mail at

Leave a Reply

Write your story
Share your stories with us and inspire others like you!

Free Download: 'A beginner's guide to app store optimization'

Never Miss a Story — Follow Us

Most Popular

Sign Up for the daily YS Newsletter for all the latest updates