infographic articles





  • [Infographic] E-Commerce: Who’s Calling In?

    Karnataka accounts for more than 50% of eCommerce companies, next comes NCR at 12%, Maharashtra at 7% and Tamil Nadu & Andhra Pradesh at 2-5% each. NCR, TN, AP, Maharashtra, Karnataka and West Bengal together account for 87.6% of calls for eCommerce companies. Surprisingly first three days of the week are not busy for eCommerce companies and they receive the bulk of their calls either on Thursday or Friday. 3 PM to 6 PM is the time when phones are always buzzing – 28% and about 25% of the calls come between noon and 15.00 hours. The average duration of calls is 1.2 minutes, which goes up to 1.38 minutes for a cash-on-delivery verification call.

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