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Cloud-based customer service software provider Freshdesk has acquired Airwoot, a startup that helps deliver customer service on social media, for an undisclosed amount. Founded in 2012 by Delhi-based IT researcher Saurabh Arora, Airwoot will continue to be a separate entity, while their algorithm will be integrated into Freshdesk for automation. Significance of social media in customer care […]
13 Apr 2016
It has been 10 years since Divya Narendra and the Winklevoss twins took Mark Zuckerberg to court for alleged intellectual property infringement. They eventually walked away with a cash/stock settlement now estimated to be worth well over $100 million following Facebook’s IPO. Thirty-one-year-old Divya says his focus now lies with a different type of social […]
21 Apr 2014