Speech Software for the World
India is known for being an IT destination but its software prowess is not as famous. tvtworld.com is a step in the right direction creating contact centre software and voice based enterprise solutions. They intend to field and develop Software that is designed for international application and usage. The business idea is not new but the execution is novel with Automatic Speech Recognition, Text to Speech and Voice Biometrics on the cards.The brain child of Saket Setu, Abhijit Chatterjee, Bhishm Sharma, and Raju Mishra tvtworld.com is heading places.
YourStory spoke to Saket and gleaned a world of first hand info on tvtworld.com and its aspirations.
What kind of work does your company do in the software and voice based enterprise solutions market?
TVT is incorporated in the year 2002. We envision to aggressively research, design and develop technologies and march ahead all the time. As technologies are ever evolving, we strive to equip ourselves with the latest to develop efficient and elegant business processes.
We are one among the leading companies providing contact centre software and voice based enterprise solutions with a difference. Our products and services are intensively used for Inbound/Outbound telephone calls, Interactive Voice Response, voice logger, predictive dialing, IP-PBX, voice commerce and customer relations management(CRM) applications. We wish to make a difference with Automatic Speech Recognition, Text to Speech and Voice Biometrics in times to come.
To what extent will voice platform services influence the development of other sectors?
As the number of mobile penetration increases world-wide, voice platform is going to be the way ahead to bring all kinds of services at the door step of billions of people across the world. Be it financial and banking services, be it health, education, social awareness or new product sales; voice is the platform to take it to people. Such platform is used by Telco Operators, Mobile Operators, Banks and Insurance Companies, Hospitals and Securities companies, Schools and Colleges , FMCG and manufacturing companies to make various products and services available to their customer.
What makes your business idea and model unique?
Differentiator is the indigenous technology which helps us provide the complex voice based switches and other telephony components at a fraction of the cost of products made available by the multinational companies. We have a technology which can be used even by a very small enterprise to automate its voice based process and transaction and become globally competitive.
What plans do you have for enhancing and improving your business idea?
The plan is to keep innovating technically and creating innovative delivery models for our product and services for our global audience and keep ahead of the competition.
What is the biggest misconception that you had as an amateur entrepreneur?
We initially believed that the Indian Government would help us in our endeavor and were under the illusion that entrepreneurs especially software startups get lot of support from the government which is never the case.
How has your company “Towards Vision Technologies” progressed since 2006?
After our first product launch in 2006 we have grown from strength of 10 members to 55 members team and our customer base is now around 300 big and small customers across Indian and abroad. We are headquartered at Gurgaon with sales offices in Mumbai and Banglore.
What do you consider your biggest achievement and appreciation?
Our biggest achievement is our 300 satisfied customers
Our customers’ appreciation and repeat orders are the biggest appreciation
What do you believe guides an entrepreneur to success?
If you believe you can do it then never give up and never think about what money will you make but think about what value you will create for the people
What must an (Indian) entrepreneur focus on to remain progressive?
How to remain focused and not get carried away to soon too much by the money that they can make
YourStory wishes Saket Setu, Abhijit Chatterjee, Bhishm Sharma, and Raju Mishra, success and international recognition with Towards Vision Technologies. We believe that the software they develop will prove to be relevant and viable if they live up to their potential. To visit their website go to http://www.tvtworld.com