Salesforce.com Revolutionizes Customer Service for a Social and Mobile World with Desk.com

By Riddhi|2nd Feb 2012
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We are living in a social and mobile world and for any company to be able to seamlessly provide customer service to its clients; the process needs to be aligned to this reality.

Salesforce.com, an enterprise cloud computing company, released Desk.com on the 31st of January, 2012. The objective is to enable companies to better serve their customers in the current environment. Desk.com offers a help desk that is social, mobile and simple to use and deploy. This makes delivering personal customer service that much more convenient.

Alex Bard, Vice President and General Manager, Desk.com said, “We built Desk.com so that every company can deliver personal customer service in a social and mobile world. Desk.com is social at its core; its mobile app instantly lets any employee, anywhere, deliver awesome customer service; and it can be deployed quickly and easily.”

Desk.com allows companies to interact with customers on the go. This reduces the response time for a customer query and consequently improves customer relation. “At Bonobos, we need to move quickly because if we don’t support the customer, there will not be a customer to support,” said John Rote, Director of Customer Experience at Bonobos. “We have a huge volume of inquiries and a small staff, so customer service is everyone’s job. After deploying Desk.com in two days, we had a complete social help desk that everyone in our company can use”, added John.

Keeping in mind that today’s customers spend a sizeable part of their online time on social networks, Desk.com allows companies to integrate their Facebook and Twitter profiles with the help desk. The process is simple and fast. Using Desk.com on a mobile device is also quite easy. It is built with HTML5. Desk.com Mobile can be used on most smartphones, including iPhone and Android devices. The entire macro library can be accessed and various other crucial functions can also be performed.

The signing up process, for a social help desk on Desk.com, is quite easy. Training an employee to use the help desk will not take too long and the intuitive interface is as easy to use as Facebook or Gmail. Reporting is also a piece of cake.

Read more about Desk.com.

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