Knowlarity is a service provider of business telephony in India. It has been developed with the capability of integrating any type of software application such as Salesforce CRM with voice telephony in software as a service model. Freshdesk offers a customer support system for its customers for issues or tickets coming from email or social media. The two companies have collaborated to integrate their services to provide a voice telephony with helpdesk solution.
The Freshdesk support system powered by voice telephony of Knowlarity aims to help customers seamlessly integrate the phone interaction with the Freshdesk ticket system. It aims to provide users woth customized welcome messages and getting flexibility of calling at their own time. For every call, voice mail or upon talking to an agent, users will receive ticket numbers in a SMS. Moreover, the integration also provides response to users by name if the caller is registered in the system, for enhanced customer experience.
For Enterprises, every conversation between employees and customer is recorded and available in real time from anywhere through a secured web account. Call recording is aimed at helping the company assess and improve skills of the agents and learn firsthand the voice of the customer, hence further enhancing the customer experience.
Click here to know more about Knowlarity's voice calling integrated with Freshdesk ticketing system.