Sequoia Capital backs chat based concierge Goodservice with $1.6 million


Goodservice, a chat based concierge app that lets users get anything on demand, has raised $1.6 Million seed funding from Sequoia Capital. The firm plans to use the funds to invest in technology and to expand its scale of operations.

Founded in 2014 by Vipul Aggarwal and Ruchir Jain, Stanford and IIM-A graduates respectively, the company’s ambition is to make city life easier for people. Goodservice offers customers a single destination to get anything done, like a ‘personal secretary available 24/7’, on chat. Using the Goodservice app, users can chat with a Goodservice agent who understands the user’s requirement and helps them get what they need. 

There are a lot of apps being developed for various functions but Goodservice aims to be a one-stop solution for anything and everything one needs- from electricians and plumbers to dance and art classes, from caterers and photographers to errands like printing and courier services. Goodservice offers 24 hour service with a promise of never saying ‘NO’ to any legal request.

Vipul Aggarwal, Co-Founder, Goodservice said “Our goal is to give people the luxury and convenience of a service that gets anything done. We’ve found immense customer love for two simple reasons; First, our promise to get anything done for the user, and second, attention paid to the full experience. All that a customer has to do is type a request -‘send me a carpenter’ and we get them the cheapest quote, make the booking, do follow-ups and ensure the job is done well. Backing from Sequoia will be important in helping us expand operations with a target of Rs. 1 Crore per day worth of requests for services and products.”

Abheek Anand, Principal, Sequoia Capital said,“Goodservice has been seeing terrific traction, a testament to how their services concierge app is resonating strongly with consumers. We are excited to partner with Vipul and Ruchir as they scale Goodservice and help Indian consumers connect with great service providers across a broad range of categories”

Goodservice is a team of more than 40 and the app is available on Android at present. An iOS version will be launched in the next couple of weeks. The Goodservice app is currently available to customers in Delhi and NCR and is launching soon in other metros. The company plans to extend their offering to the rest of the country in phases.

This investment again follows the on demand trend we've witnessed. US based Magic which is also backed by Sequoia Capital was the first one to start out and was accelerated at YCombinator. In India, we had witnessed a host of such services back in a time when mobile was not so big. The current burst of investments in hyperlocal delivery companies like Grofers, Peppertap, etc. and the likes of Ola, BigBasket, etc. also entering the hyperlocal delivery space has renewed interest in mobile based on delivery services. Goodservice is a prime example of this and we're seeing a bunch of services (Rahul Gupta's GetYana, Pratyush Prasanna's Magic Tiger) on the same lines being floated again.

Website: Goodservice



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