Ministry of Communications launches 'Twitter Sewa' to address the complaints of the common man


After announcing 'Twitter Seva' for startups earlier this year, the Indian government is all set to address to the needs of the common man. The Minister of Communications Manoj Sinha today launched “Twitter Sewa” for addressing the complaints and concerns of the common man and other stakeholders in the telecom and postal sectors. The twitter handle of the Minister will be @manojsinhabjp

Launching the Sewa, Sinha said that this is in tune with Narendra Modi’s vision of “minimum government, maximum governance” as the officialdom, ranging from the Prime Minister himself to his ministers and their ministries, is connecting with Indian citizens through a live communications platform to provide a transparent, clean, responsive and accountable administration.

The Minister said that the telecom ministry and Department of Post will henceforth compile a list of complaints from this Twitter Sewa and categorise them into immediate, mid-term and long-term complaints. He added that he has complete faith in his officers and staff, but since both the telecom and post are service sectors, the customer is king, and this is all the more relevant for BSNL and MTNL. The TSPs (telecom service providers) are expected to resolve the complaints forwarded to them under this arrangement.

Sinha believes that the challenge is gigantic as India has the biggest postal network in the world and the number of mobile-phone subscribers had already crossed 1 billion in January 2016. Therefore, it's expected that the complaints are going to pour in from across the country and in great numbers.

The Minister also underlined that there are chances that this Twitter Sewa may be misused by some rogue elements but he expressed the hope that Twitter authorities would take care of the same.

Sinha also expressed hope that the telecom operators from the Government as well as the private sector, and the Department of Posts shall understand and take advantage of the utility of “Twitter Sewa.”

This initiative adds to the other ambitious initiatives launched by the Modi government including Digital India, to empower and educate citizens digitally. While MyGov portal aims to solve issues through e-governance, the Narendra Modi app is a one-stop destination to know about the latest updates on the Indian Prime Minister. These initiatives have received active participation from across the country.