India Post partners with TCS to digitally reimagine postal services

TCS will implement an ERP network for India Post, which will make more than 1.5 lakh post offices across the country digital ready outlets.

Tata Consultancy Services (TCS), India’s largest IT services exporter, has entered into a multi-year agreement with the Department of Posts to digitise India Post’s network across the country.

As part of this agreement, TCS will design and implement the core system integration, which is an integrated ERP solution that will cater to mail operations, finance & accounting, and HR functions. Besides, it will also connect the network of more than 1.5 lakh post offices to make this largest distributed ePostal network in the world.

According to TCS, the integrated tech solution is built to cater to the Department’s scale and future needs. It will support the HR needs of over 500,000 employees, services over 40,000 concurrent users, and processes over three million postal transactions a day, making this one of the largest SAP implementations in the world.

On the front-end, TCS has implemented its Point of Sale (PoS) solution across 24,000 post offices with over 80,000 PoS terminals, making this among the largest such implementations in the world. Additionally, TCS has built a web portal with consignment tracking capabilities and set up a multi-lingual call centre for customer support.

To enable India Post to benefit from the burgeoning ecommerce opportunity, the web portal has an e-marketplace to help rural artisans, self-help groups, and women entrepreneurs reach out to buyers throughout the country.

An important objective of the transformation is to use the Department’s nation-wide reach to drive financial inclusion and accessibility of citizen services in remote areas. This is being accomplished through over 130,000 DARPAN hand-held devices that Gramin Dak Sevaks use to provide postal, banking, insurance, and cash management services in remote villages, even those without network connectivity.


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