JioFiber users report service outage on Twitter; co says issue faced in northern parts
Several JioFiber users took to Twitter on Monday to complain about broadband service outage, in select locations.
Jio said that some JioFiber customers had experienced service issues in certain cities of northern India.
Downdetector, which detects outages and interruptions on networks, also showed that the service was down with most complaints reported after 3 pm.
"Some of our JioFiber customers experienced service issues in certain cities in North India. Other Jio customers across India continue to avail our services. We regret the inconvenience faced by our valued customers in some areas," Reliance Jio spokesperson said in response to an email query.
During the day, users flagged the issue on Twitter, tagging the JioCare handle and also posted photos of blinking red light on their routers, urging customer care for prompt action to resolve the problem.
Some users complained that they did not get response from support team, while some said they could not get through to the helpline numbers. Few rued that the issue remained unresolved, despite complaints.
"We are sorry for the inconvenience caused. Please click on the link below to DM us your JioFiber ID and the Registered Mobile Number so that we can assist you further," JioCare tweeted in response to some complaints.
Several users tweeted about how the internet outage had hampered their work and meeting schedules.
In another initiative, Zee Entertainment's streaming platform ZEE5 on Monday said JioFiber users will get complimentary premium subscription of the platform.
The complimentary subscription to ZEE5's premium content is available to new as well as existing JioFiber users on 'Silver' plan and above, a statement said.
The association with JioFiber is in line with the platform's vision to further consolidate its presence across the country by leveraging the synergies between the two iconic consumer brands, ZEE5 India Vice President Business Development & Commercial Head Manpreet Bumrah said.
"This step will benefit the users of Jio and ZEE5 by bringing the convenience of streaming a choice of content, be it shows, originals or popular movies.