Asista is built with a singular thought of making the largely multi-dimensional task of assistance simple.

Basic Information

Bengaluru, Karnataka based Asista is an intelligent customer-support ticketing software designed to bring customers and teams together to collaborate and communicate effectively. Simply put, Asista is an intelligent customer-support ticketing software designed to be cross-functional, collaborative and socially intelligent. Their Solutions: Helpdesk - Along with traditional customer-support software functionalities, Asista comes packed with Social Channel Integration, Process Automation, Items-Based Support and Real-Time SLA Notifications; Field Service Management - The field agents can now easily collaborate with your help desk agents to Spot Problems, Troubleshoot Issues, Make the Right Decisions, Deliver Unparalleled Service and Always Meeting Your SLAs; Asset Management – Their Users now have a detailed bird's-eye-view of your business assets, and upgrade them instantly to match the ever growing demands of your users and business with features like Full lifecycle IT Asset Management with CMDB, Hardware Asset Management, Software Asset Management, Integrate with AD, System Centre and Cloud Service Providers, Agentless Network Discovery, Barcoding Support, Service Management, Spare Parts and Storage, Disposal and Obsolescence and Key performance indicators and management reporting. Their Salient Features: Simplify your business processes and connect your teams, customers and assets; Empower your field agents with a seamless mobile application and always fulfil your SLAs; Keep your finger on the pulse of you business assets with full-lifecycle IT Asset Management. See more

Legal Name

:

Asista Software Solutions Pvt. Ltd

Headquarters

:

Bangalore, Karnataka, India

Founding Date

:

1999

No. of Employees

:

11 to 20

Core Team

:
1.

Shanmugam Periyathambi

Co-Founder

Funding

Total Funding

$8.5M

Investors

:

1.

JP Morgan Chase