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Founded in 2007, Ozonetel was one of the first CCaaS (Contact/Call Centre as a Service) players in India. It provides omnichannel call centre services to businesses of all sizes – from large enterprises to startups. The startup claims that more than 100,000 call centre agents use Ozonetel’s CCaaS platform ‘CloudAgent’ every day. During the pandemic, Ozonetel claims to have witnessed a 100 percent surge in its business growth and has doubled its customer base over the last 12 months. It has clients across verticals including healthcare, retail, BFSI, education, real estate, and IT. The firm has helped enterprises move 15,000 of their agents to a work-from-home setup within a span of two weeks. Ozonetel entered the US market in 2019 and has onboarded channel partners and customers. The startup now plans to launch an AI-driven Unified Channel Experience Management (UCXM) platform for voice and digital channels.
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