Abhinav writes on diverse topics that include the future of retail in an increasingly O2O commerce world, chatbots, and the efficiency of the Swachh Bharat Mission.
His thoughts on ‘How to build your own messenger bot’ is an example of how the author combines single language and business acumen to build a bot for almost any kind of service content, or product-based business. For instance, Facebook Messenger, Slack, Telegram, text messages, etc.
He also believes online-to-offline commerce, or O2O, is a business strategy/model that finds consumers online and brings them into the realworld to make purchases in physical stores. One aspect of the newer O2O initiatives is the ability to pay online and then pick up a product in a physical location.
