Freshworks’ AI/ML vision, initiatives and challenges with scale: A deep dive

About the session

Freshworks is a provider of cloud-based customer engagement and IT service management software. Its machine learning-powered product suite enables organisations to acquire more customers and gain greater value from their customer base. With features such as predictive lead scoring, sales teams can increase conversion rates by focusing on prospects with a higher probability of conversion. In this virtual session, team Freshworks will elaborate on its AI/ML vision, initiatives, and challenges involved in offering such features at scale.


Swaminathan Padmanabhan
Senior Director, Data Science at Freshworks

Saurav Chakraborthy
Director- Data Science, Freshworks

Krishna Kumar Gopinathan
Enterprise Solution Architect - AISPL
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