Freshworks is a provider of cloud-based customer engagement and IT service management software. Its machine learning-powered product suite enables organisations to acquire more customers and gain greater value from their customer base. With features such as predictive lead scoring, sales teams can increase conversion rates by focusing on prospects with a higher probability of conversion. In this virtual session, team Freshworks will elaborate on its AI/ML vision, initiatives, and challenges involved in offering such features at scale.
Freshworks’ AI/ML vision, initiatives and challenges with scale: A deep dive
About the session
Senior Director, Data Science at Freshworks
Director- Data Science, Freshworks
Krishna Kumar Gopinathan
Enterprise Solution Architect - AISPL
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