CallerDesk

CallerDesk is providing cloud call centre telephony solutions to track inbound and outbound calls.

Enterprise Tech, SaaS, Technology, Communication

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Basic Information

Noida, Uttar Pradesh based CallerDesk is a Cloud telephony company providing Ready-to-use Voice communication platform for businesses. It helps to track all incoming/outgoing calls of employees, let the teams add notes, track follow-up actions and customer feedback. Founded in 2016 as Deskotel Communications Pvt. ltd and later rebranded as CallerDesk.io, they are also an official resource partner with Startupindia portal (Initiative of Niti Ayog) and Nasscom 10000 Startup. Their Salient Features: Toll-Free-Number - Enable your customers to call you free to contact & track and record every call which they have made 24*7 with advance call analytics & routing strategies and sticky functionality; Virtual Number - Virtual Number is designed especially for businesses to help them intelligently manage callers and for automate self-service options including time based schedule, agent break, deep call analytics; Cloud Call Centre - This solution is to provide complete call centre solution on the cloud where you can track, record all of your customer support executives in real time along with advanced agent & Break module; App/Platform Based Click-to-Call - Desk Click is a cloud-based Click to Call solution which helps companies to get connected with their website or app visitors in real-time, without actually dialling the number; Auto Voice Dialler - It can be used to interact with your existing customers, through call patching with your support team automatically, with the agent first, and then to your customer for a call patch; Desk Ring - Desk Ring is a cloud-based missed call alert service, which helps companies to organize Vote and Poll system, Get instant feedback and help to track lead generation activities; Voice Broadcast - Desk Voice is a cloud-based transactional auto voice broadcast solution which helps companies to send recorded voice messages to multiple phone numbers simultaneously; Voice Auto Survey - Collect valuable feedback from your existing customer database and analyze their satisfaction from service through our Bulk auto survey and individual feedback survey feature; SMS/Voice Based Authentication - Two-Way authentication is a ‘One-Time Password’ that is randomly generated and sent to the client provided mobile number via SMS and voice call for number validation.

Legal Name

Deskotel Communications Pvt. Ltd

Headquarters

Noida, Uttar Pradesh, India

Business Model

B2B

Founding Date

2016

No. of Employees

11 to 20

Core Team

Kaushal Bansal

Co-Founder

Rajesh Kumar Dimania

Co-Founder

Timeline

2018

Jul | Product Launch

After testing two & half years as beta version, we have launched our upgraded platform with enterprise level functionality in 2018.

2019

Apr | Accelerator / Incubator Program

incubated in Atal incubation center @ Shiv Nadar University via venture challenge 2.0.

2020

Feb | Strategic Partnership

CallerDesk has tie-up with startupindia & Nasscom 10k startup community as strategic partnership & booster plans for all startup companies.

Dec | Awards

Won the Indian Achievers Award 2020 for Emerging company.

Revenue Stream

Subscription

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Target Market

B2B

Companies who have a high dependency of regular interaction with the customer over the phone to run the business like: E-commerce, Direct to customer Brands, Food Delivery app, Tele-Health, Tele-consultation, Online Shipping companies, Cloud Kitchan.

Client Segment

Communication, Consumer, Services, SaaS, Enterprise Tech

Target Companies

Startup, Small Enterprise, Medium Enterprise, Large Enterprise

Target Geography

Global

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