Headquartered in London, England, DigitalGenius is the AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands the customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to the backend systems. Their AI-driven conversational process automation means less repetitive tasks, so the agents can focus on high-level and complex customer service. DigtalGenius includes Flow Builder, a drag-and-drop process mapping tool, allowing users to easily construct new ticket resolutions, as the business and market evolves and new types of support tickets emerge. Their Salient Features: Reduce Customer Service Costs; Delight Your Customers and Boost Customer Satisfaction; Unlock Critical Time in Customer Support; Digital Genius Integrates into the Systems You're Already Using.