Geedesk is a help desk software for hotels. It comes with features like auto assign guest call for assigning guest complaints & requests automatically to the right person in the right department. Its escalated delayed calls escalates to the right stakeholders for any delay in resolving guest tickets. Geedesk has multiple levels of escalation. Some of its other features being SMS based workflow, 100% on the cloud, reports, voice concierge, property dashboard, add-ons, and no hidden charges. Geedesk works simply: when a guest makes a call to request for some service to raise a complaint, the employee handling the call creates a ticket in Geedesk. Once the ticket gets created, Geedesk automatically assigns the ticket to the right employee in the right document. After that, Geedesk assigns the employee to whom the ticket is assigned through SMS and app notification. Employees can choose either an Android or iOS app based on their device to work with Geedesk. Top management and department heads can receive the daily reports in their inbox or view it on their smartphones.
Legal Name
:
Geedesk Technologies, Inc.
Headquarters
:
Pondicherry, Pondicherry, India
Business Model
:
Founding Date
:
2017
No. of Employees
:
11 to 20
Core Team
