TriZetto sets its footprints in India Acquires Tela Sourcing to expand BPO Capabilities to benefit healthcare payers

US-based TriZetto Group, Inc. announced its acquisition of Tela Sourcing Inc with a Business Process Outsourcing (BPO) center in Pune and with headquarter at Baltimore, US. Tela Sourcing provides U.S. and India-based outsourcing capabilities to the healthcare industry. With this acquisition, Tela Sourcing will be renamed as TriZetto BPO.This acquisition will enable TriZetto to provide end-to-end outsourcing services to 65 heath plans and Third Party Administrators (TPAs). The service will be extended to TriZetto and non-TriZetto applications which will help customers reduce costs, improve efficiency and normalize long-term operations.

Speaking on the occasion, Mr Mike Jenner, Executive Vice President of TriZetto Advantage Services™ said, “This acquisition increases TriZetto’s scale and scope to help payers meet the cost challenges brought by healthcare reform. The combination of our onshore, offshore and blended-shore models can typically reduce costs by more than 40 percent in key administrative functions and by more than 20 percent in total administrative expenses for payer organizations.”

Mr Jenner added that BPO is more than a cost-saving proposition; accelerated time-to-market and improvements in quality and process are common advantages of BPO. TriZetto’s BPO claims services customers, who benefit from highly educated, college-degreed staff with an average of five years of healthcare industry experience, typically enjoy a procedural accuracy of 99.4 percent and financial accuracy of 99.6 percent in their claims operations.

Brij Sharma, who served as Tela Sourcing’s CEO and who is now senior vice president of TriZetto BPO said, “Our combined capabilities give payers and TPAs the flexibility and speed to market they need to react to new healthcare demands, while providing industry-experienced resources to improve operations and free internal resources to focus on differentiating solutions.”

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Survey responses from chief information officers and IT professionals in Gartner’s December 20, 2010, report titled Strategic Technology Map for U.S. Health Insurers gave BPO a top score for applications and technologies that provide the greatest insurer productivity. “BPO eliminates the need for health insurers to tap their own internal resources to perform specific business processes and focus on differentiating capabilities,” wrote Gartner analysts Joanne Galimi and Robert Booz.

About TriZetto

TriZetto provides world-class healthcare IT software and service solutions that drive administrative efficiency, improve the cost and quality of care, and increase payer and provider collaboration and connectivity. TriZetto’s solutions touch half of the U.S. insured population, and reach more than 21,000 physician practices representing more than 75,000 practitioners. The company’s payer offerings include enterprise and component software, application hosting and management, business process outsourcing services and consulting that help transform and optimize operations. TriZetto’s provider offerings through Gateway EDI, a wholly owned subsidiary, include advanced tools and proactive services to monitor, catch and fix claims issues before they can impact a practice. TriZetto’s integrated payer-provider platform will enable the deployment of promising new models of post-reform healthcare. TriZetto is committed to the integration and convergence of technology systems to enable its vision of Integrated Healthcare Management, the coordination of benefits and healthcare to drive more value from every healthcare dollar spent. For more information, visit www.trizetto.com.