Freshdesk raises $1 Million from Accel Partners

SaaS-based, social customer support startup Freshdesk today announced that it has secured US $1 Million in funding from global venture capital firm Accel Partners. The investment will be used to expand the product team and step up marketing and business development efforts.Freshdesk is a SaaS-based social customer service platform that enables small and medium sized businesses to roll out a professional and modern customer support system. Freshdesk’s features include multi product support, knowledge base, self service portal, community forums and tools to leverage mainstream social media for customer support.

“The future of customer support is on the cloud, and a good portion of it will happen on the company’s Facebook and Twitter pages. We also placed particular emphasis on ease of use and intuitiveness, with the view that any company should be able to get Freshdesk up and running in a few minutes.”, says Girish Mathrubootham, CEO of Freshdesk.

Freshdesk was founded in 2010 by former Zoho executives, Girish Mathrubootham and Shanmugam Krishnasamy. As part of the investment, Shekhar Kirani from Accel Partners will now be joining Freshdesk’s board of directors. The Series A Funding comes just as Freshdesk released a host of new features, including Facebook and Twitter integration, enabling businesses to take complete control of their customer service over social media.

Freshdesk aims to bridge a gap in the customer support software market where there were no quality options that were affordable for SMBs. Already integrated with Google Apps, the company plans to add more integrations with other cloud services in the coming months. Freshdesk now has customers in over 30 countries and is available in 6 languages.

"We were impressed by what Girish and the Freshdesk team have achieved in a relatively short span of time,” said Shekhar Kirani. “A solid team, a product that customers love, significant traction and a big global market opportunity - all the ingredients for success are in place. SaaS is one of our key focus areas and Freshdesk is our first investment from the recently closed $155 million fund for India” he added.

Read the interview of Freshdesk cofounder Girish Mathrubootham on YourStory here. Freshdesk was part of YourStory's Tech30 report about product technology startups in India. Click here to read more about the report.