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ClickDesk Launches a New Feature for Multi-Channel Engagement

Jubin Mehta
30th May 2012
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Click Desk

Clickdesk, a combo of live chat, browser phone and a social toolbar, is specifically made for startups and targets companies with a team size of smaller than 10. “The goal is to provide multi-channel customer engagement platform for startups and entrepreneurs to communicate with web visitors and convert them to happy customers.” says co-founder Sreedhar Ambavati.Visitors can initiate chat/call/tweet or like from a small proactive popup while the agents can answer directly from their preferred IM - Skype/GTalk. This allows the agent to help even while they are on the go.As a next step in the direction of multi-channel engagement, “we have added ‘Help desk’ as the new channel for communication - without the bells and whistles you find in full-blown enterprise grade helpdesk systems but only the absolutely necessary features suitable for our customers (Startups and entrepreneurs) to help their web visitors quickly and efficiently.” explains Sreedhar when it comes to a differentiating factor when compared to Zendesk or Freshdesk.

Founded by two BITS Pilani alumni, ClickDesk has more than 20,000 businesses. A huge chunk of their clients are in theUS(36%). 17% are from Europe and 34% from SouthEast Asia (primarilyIndia). With a cumulative corporate experience of more than 2 decades, Manohar Chapalamadugu and Sreedhar Ambati founded ClickDesk.


Pricing

Upto 50 chats per month - free forever plan - suitable for customers to get a feel of the product

Unlimited chats/calls/emails - $9.99/agent/month

Unlimited with white labeling - $14.99/agent/month

“The pricing is per agent which works out best for our customers and us. Most of our customers start from startups who grow their agent headcount as their business grows. As a startup ourself, we want all the startups to have a chance to provide stellar answers and convert as many web visitors to happy customers and we would like to grow with their business.” believes Sreedhar.

With over 30 million chat impressions per month, ClickDesk is growing fast and you can try out their service here

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