Bengaluru-based AI platform for hotels, Trilyo has received funding of $250,000 from multiple investors. The company plans to utilise the capital to expand its operations in India, and enter the Southeast Asian market.
This funding round was led by Startup Buddy, Pulse Venture Capital, and Amit Manocha, among others. Prior to the fundraising, when YourStory had spoken to Abhishek Moharana, CEO of Trilyo, about the company's expansion plans, he highlighted it was looking to enter Southeast Asia, and with new investment, Trilyo aims to fulfill this mission.
When it had started out, Trilyo offered cloud-based customer management solutions for restaurants, and has now geared up to shift its focus from restaurants to the hotel industry.
“We are creating the next level of customer experience in hotels. Our voice-based concierge service using Amazon Echo is the first in hotels. Millennial business travellers expect luxury that’s lean and smart, and that’s exactly where we are helping hotel turn intelligent and technology,” says Abhishek.
Hospitality is a $550 billion industry, and is growing at a CAGR of nearly 10 percent. While hotels are already fighting a battle with the MakeMyTrips and AirBnBs of the world, Trilyo claims to offer a unique and personalised guest experience, leading to long-term customer loyalty.
“The wave we saw in last ten years or so was that of mobile apps and now its AI-based virtual assistant that will act as a Travel Companion. Trilyo has the right mix - a big problem, a smart solution, scalable product and a highly dedicated team,” says Amit Singal, co-founder of Startup Buddy.
Trilyo provides next-generation customer experience with AI-driven voice and chat-based solutions.
“We strive to improve brand relevancy by creating a personalised guest experience. Our platform learns from guests intent and grows smarter day-by-day. Moreover, we integrate with their existing system, be it PMS or their operations, making it a seamless experience for our clients” says Gaurav Gambhir, CTO of Trilyo.