Giga raises $61M in Series A round led by Redpoint Ventures
The round is expected to help the company grow its technical team, accelerate its go-to-market strategy, and scale deployments.
Artificial intelligence startup Giga on Wednesday raised $61 million in a Series A round led by Redpoint Ventures. The round also saw participation from Y Combinator and Nexus Venture Partners.
According to the company, the newly raised funds will be used to grow its technical team, accelerate its go-to-market strategy, and scale deployments across large enterprises.
Giga enables firms to deploy emotionally intelligent agents that can reason, act, and resolve issues in real time. Some of the key capabilities of the firm’s agentic AIs include configurable intelligence, low latency, high empathy, multi-intent understanding, and multilingual fluency, among other factors.
“Organisations globally spend billions on call centres every year and yet the customer experience is still broken,” said Varun Vummadi, Co-founder and CEO. “We built Giga to change that. For the first time ever, machines are capable of understanding the nuances of customer voices and holding conversations with them, fundamentally changing the way the world interacts with devices.”
The firm’s platform is designed for high-compliance industries like e-commerce, financial services, healthcare, and telecommunications. Giga’s voice systems also handle millions of customer calls every month for large-scale enterprises, according to the company.
Some of the firms using Giga’s services include Postman, DoorDash, and trading platform Capital.com.
The company was founded by IIT Kharagpur graduates Vummadi and Esha Manideep, who is the CTO at the company.
"What excites me most about Giga is that it's not just building a best-in-class support bot—it’s that the team is building a foundational AI infrastructure layer for customer voice,” said Satish Dharmaraj, Managing Director at Redpoint Ventures. “This is one of our largest early stage investments to date because we believe deeply in both the strength of the product to reshape the world of customer support and the pace of execution from the Giga team.”
Edited by Jyoti Narayan