SheSparks 2026: How women leaders are enabling the workforce to build AI skills in GCCs

As Global Capability Centers (GCCs) evolve into strategic hubs for enterprise artificial intelligence (AI), conversations around the role of women in an increasingly AI-driven workplace are becoming critical. At SheSparks 2026 on March 14, a session titled ‘Women Architects of Enterprise AI in the GCC Era’ brought together Kush Mahajan, Director, HRBP Leader, Kyndryl India, and Arunima Dhiman, Head Global Billing, BT Group, in conversation with moderator Shivani Muthanna, Senior Director - Strategic Partnerships & Content, YourStory.

The discussion explored how women leaders are navigating this shift, from shaping AI adoption to championing responsible innovation and building organizational ecosystems. At its core, it examined how women are translating AI ambition into meaningful business impact.

When human judgment leads, AI follows

A question on many minds today is whether AI will replace jobs. Mahajan addressed this directly, noting that the rhetoric around AI has become unnecessarily fearful. Instead of viewing it as a threat, she urged employees to see AI as an enabler.

Work is evolving, and workplaces are transforming. Analytics and decision-making are faster than ever. AI, she said, is simplifying work and enabling efficiency. Drawing from her own experience, Mahajan shared how tools like Copilot help her manage workflows: summarising emails and surfacing key information when she is pressed for time.

However, she emphasized that human judgment remains central. “AI is going to make my life simpler and help me do things faster, but it is also giving me the time and space to make a judgment and reach a decision when it comes to data. I don’t have to spend too much time on an Excel file, because AI tools are evolving. So, I would say judgment will be the new skill in this AI era.”

Dhiman echoed this perspective, drawing from her experience across aviation, banking, and telecom. At BT Group’s GCC in Delhi, she has witnessed growing workplace complexity and the rise of critical datasets and platforms. AI, she noted, enables organizations to operate efficiently amid this complexity.

At the same time, she stressed that human intelligence is key to ethical AI usage. “While the growth of AI is immense, I believe that no one is going to take away the human touch,” she said.

What holds women back in tech?

Despite progress, women remain underrepresented in data and analytics roles. The 2020 World Economic Forum Global Gender Gap Report notes that only 25% of data scientists are women, with even lower representation, under 20%, among data engineers and AI specialists.

Mahajan reflected on her own experiences to explain why this gap persists. As a student, she noticed that boys in her family were often asked to handle tasks like buying groceries from distant stores. Her father recognized her discomfort and encouraged her to learn how to ride a bike.

Today, Mahajan is an avid biker who has covered over one lakh kilometres. She credits her father for helping her overcome hesitation and self-doubt.

Using this example, she urged women to take ownership of their personal and professional lives, step beyond hesitation, and embrace opportunities. She emphasized that data and AI are not domains reserved for men, and encouraged women to lead discussions, boardrooms, and decision-making with confidence.

Ownership in the AI era

While Mahajan addressed representation, Dhiman focused on emerging roles in the AI landscape and how they intersect with gender.

She observed that women tend to perform strongly in areas such as revenue, customer experience, management, and risk management, functions where new AI-driven roles are emerging. Providing women with ownership and accountability in these areas allows their leadership to flourish.

“It is important as an organization to create opportunities for women, not just at a transactional level or as part of projects, but as decision-makers. Women need to own the architectures of these programs. These are the steps we are taking to give that psychological safety,” she said.

Dhiman also highlighted the importance of allies, within teams, at home, and across organizations. For women to lead in AI, psychological support and enabling policies are essential. These policies must balance accountability with flexibility.

Mahajan encouraged young professionals to embrace learning through actions. Progress over Perfection, when it comes to AI. Don't wait to become an AI expert. Take a chance and learn."

At Kyndryl, she shared, AI adoption is encouraged across the organization. Employees have access to platforms and certifications to build their skills. With roles evolving rapidly, sometimes within six months to a year, continuous upskilling has become essential.

She urged women to challenge the status quo, ask for more, and explore new roles.

Finding the right sponsor

The conversation then turned to mentorship and sponsorship. Mahajan introduced a third concept: anchorship.

“How many of us have anchors and sponsors? People who are willing to take that bet on you. If I volunteer for a job, I need a sponsor in my organization. There must be a call to action where individuals pledge to sponsor or anchor a career for one woman,” she said.

She stressed that sponsors should advocate for women not only in support roles, but also in critical, client-facing positions.

Dhiman agreed on the importance of sponsorship, while emphasizing that ownership ultimately lies with individuals. Organizations can provide platforms and opportunities, but women must actively shape their own career paths.

She highlighted the value of sponsors who advocate for women in rooms where they may not be present. She also advised women to align with leaders who value speed, execution, and ideas.

Progress over perfection

The session concluded on a deeply personal note, with Mahajan sharing her experience as a “stage four cancer warrior.” Recalling that doctors had once given her six months to live, she spoke about resilience, vulnerability, and the importance of asking for help.

“What I learned from my cancer treatment and spinal fracture is that it is all about vulnerabilities, about asking for help. When you ask, many are there to support you,” she said.

Mahajan encouraged the audience to prioritize well-being and not compromise on their lifestyle. Taking breaks when needed is part of sustaining long-term growth. “It’s about progress over perfection.”