Freshworks appoints Ryan Manning as chief product and technology officer
Manning, who will report to CEO Dennis Woodside, is tasked with the responsibility of unifying product and technology roles at Freshworks.
Freshworks, the Nasdaq-listed SaaS company, has appointed Ryan Manning as its Chief Product and Technology Officer. Reporting to CEO Dennis Woodside, Manning will assume the role on August 10.
He succeeds Srini Raghavan, who is leaving Freshworks to pursue an entrepreneurial venture. Raghavan joined the company as Chief Product Officer in December 2024, according to a company statement.
Manning brings experience across startups and global software companies, including ServiceNow. He also co-founded FreeAgent CRM, which has since evolved into Servis.ai.
In this role, Manning will set product and technology strategy across Freshworks' AI, IT, and customer experience products. He will oversee the global product roadmap and engineering organisation behind Freshworks’ platform.
The company said the appointment unifies product and technology strategy under one executive as Freshworks grows its footprint with mid-market and agile enterprises. Murali Swaminathan continues as Chief Technology Officer, reporting to Manning.
On the new appointment, Freshworks CEO Dennis Woodside said Manning brings the ability to quickly turn what customers need into products that win in the market.
“As AI changes how quickly and how deeply our customers can put new capability to work, we're excited to bring product and engineering back together under a single organisation so we can move with more speed and less friction,” he said.
“Having built service management products across startups and global software businesses, I believe Freshworks is uniquely positioned to lead the shift–combining powerful capability with rapid impact in a way the market needs right now," said Manning.
Freshworks registered a revenue of $228.6 million for the first quarter of 2026 as compared to $196.3 million in the similar period a year ago, which was a 16% rise. However, the net loss of the company rose to $4.8 million in Q1 of 2026 as compared to $1.3 million in the similar period a year ago.