Government receives WhatsApp's reply on 'username' feature notice; response being examined

The government has received WhatsApp's reply to the notice on 'username' feature and is examining it, according to sources.

The notice was issued to the Meta-owned messaging platform last Wednesday, questioning WhatsApp's proposed username feature, as the government flagged concerns that it could materially increase online fraud, phishing, digital arrest scams, and impersonation attacks. The Centre had also directed the platform not to launch the feature until consultations on the issue are completed "to the satisfaction of the government".

The username feature essentially allows people on the messaging platform to communicate without sharing their phone numbers.

Subsequently, WhatsApp had sought some more time to submit its response on the proposed 'username' feature and had assured the government that it would not roll it out in India until discussions are complete.

According to sources, WhatsApp's reply was received on Thursday night and is under examination as of now.

There is no official word yet from WhatsApp on the submission made to the IT Ministry.

Earlier on Thursday, IT Secretary S Krishnan - speaking on the sidelines of the CII GCC Business Summit - had said that WhatsApp's reply on username notice is due. On whether two other messaging platforms, Telegram and Signal, had reverted on the notices sent to them on the 'username' feature, Krishnan had said: "There is still a little more time, so the replies have not yet been received...we will examine this issue".

Last Friday, a team from Meta met officials in the IT Ministry following the notice summoning them.

In the notice, the government had asked Meta to explain why action shouldn't be initiated under the IT Act and rules over WhatsApp's new feature that may increase cybercrimes. It also reminded Meta that WhatsApp, as a significant social media intermediary, is bound by due diligence obligations under the IT Act and rules.

A WhatsApp spokesperson, last week, said that the ability to use a username is not yet live and will roll out slowly later this year.

"To protect against impersonation, we've held the highest-profile names - think public figures, government entities, celebrities, verified Meta accounts - so they can only ever be claimed by their legitimate owners and lookalike derivatives of known names are held as well," the spokesperson had said.

Users still require a phone number to use WhatsApp, the company had said and added that it has built multiple layers of defence against scams into usernames.

"Other users need to know the exact username to message you. We will limit how many new people an account can contact, block repeated attempts to guess someone's username key, and have systems to detect and remove activity showing common impersonation and abuse patterns," the company had said.

WhatsApp will show whether a first-time sender is a new account, contact, mutual group member or from another country before users respond.

"When the feature becomes available, and someone sends a message for the first time via your username, we will show you if they're a new account, if they're your contact, if you have groups in common, and if they're based in a different country, so you can decide whether to respond," WhatsApp had said.

After sending a notice to WhatsApp, the IT Ministry had shot off notices to Telegram and Signal too, raising questions on their existing 'username' feature and asking how the platforms are addressing concerns related to fraud and impersonation risks. While WhatsApp has 50 crore users in India, Telegram's reach is a fraction of that.

Notably, over the last few days, Meta and Telegram have also faced regulatory scrutiny on other issues.

While the government issued a stern notice on Meta on child sexual abuse material in Instagram ads on Saturday, Telegram was served a notice directing it to crack down on the "widespread dissemination" of pirated films, OTT content and other audio-visual material through its platform.