From theory to practice: building customer agents with Google's no-code tools

Most teams still think of AI agent development as a months-long project involving specialized engineering resources, extensive testing cycles, and a steep learning curve. That assumption is no longer true. 

Whether the priority is automating routine inquiries, building complex multi-turn conversations, or simply getting a team without technical backgrounds to ship something functional, the first step is seeing the tools in action.

On September 4, Google Cloud, in partnership with YourStory, is hosting a refreshed, 30-minute session designed to bridge the gap between theory and practice.

In a webinar titled ‘Develop proactive customer agents in minutes’, Google Cloud's AI experts will move past the hype around generative AI and show exactly how intuitive and high-capacity customer agents have become. The era of complex, months-long bot development is over, and this session sets out to prove it.

Rather than working through slides, the session moves straight into the platform for a live build-to-deploy demo, showing firsthand how quickly a fully functional customer agent can be customized and launched using Google's generative AI capabilities.

What attendees will learn

The webinar will provide attendees with a comprehensive overview of Google's latest no-code and low-code environment designed for rapid agent creation. This session will help teams understand the platform's capabilities before they test it live. From there, attendees will watch the step-by-step process of deploying a functional generative AI agent from scratch in under 15 minutes, a real-time build that trades theory for a working demonstration.

The session will close by looking beyond the build itself, at how teams can accelerate their development cycles to deliver more natural, helpful, and brand-aligned customer experiences at scale.

The goal: a practical, repeatable path from idea to a live customer agent.

Meet the speakers

Taewoo Kim, a Platform Customer Engineer at Google Cloud, will moderate the session and guide the discussion between technical concepts and practical takeaways for attendees. He will be joined by May Kim, an Applied AI Specialist for JAPAC at Google Cloud, who will share her hands-on experience with deploying generative AI solutions for customer-facing applications across the region.

Why this matters

For teams still relying on rigid, rule-based bots or weighing a long development roadmap for AI-driven customer engagement, the gap between what is possible and what is actually deployed can be significant. This webinar is designed to close that gap by pairing a live, no-code build with a clear view of how to scale it, giving decision-makers a real sense of what it takes to move from pilot to production.

As customer expectations continue to rise, businesses are under pressure to deliver faster, more natural, and more helpful interactions without necessarily expanding their technical teams. This session addresses that pressure directly, offering a firsthand look at tools that lower the barrier to building sophisticated customer agents.

Register now to secure your spot and see how quickly a generative AI customer agent can go from concept to deployment.