Delhivery makes "nominal adjustment" to customer pricing amid rising costs

Logistics major Delhivery has made a “nominal adjustment” to its customer pricing amid rising manpower, fuel, air movement and other network costs, the company said on Friday. 

The company’s response to YourStory comes after Moneycontrol reported that Delhivery had raised shipping charges for D2C brands ahead of the festive season, charging an additional Rs 4 per express shipment and Rs 2 per surface shipment from September 1.

According to the report, Delhivery communicated the price increase to its clients. The move comes after e-commerce majors Amazon and Flipkart had also raised seller fees, with Amazon revising cancellation and closing charges and Flipkart introducing penalties for certain seller cancellations and dispatch delays.

“With recent increases in manpower, fuel, air movement and other network costs, we are making a nominal adjustment to our customer pricing,” Delhivery said in its statement.

The logistics company said its reach, network density, scale, automation and operational efficiencies allow it to absorb a significant portion of increases in external operating costs.

“The impact on customers, as it has been in the past, remains lower than the overall increase in costs we continue to absorb across our network as we scale,” the company said.

Delhivery did not clarify which services or customer segments are affected by these pricing adjustments.

The company said it remains focused on maintaining competitive pricing for its customers while continuing to invest in the scale and efficiency of its network.

The pricing adjustment comes ahead of the festive season, when ecommerce and D2C companies typically see a sharp increase in order volumes, putting additional pressure on logistics networks and delivery capacity.

For D2C brands, any increase in logistics costs can pressure fulfilment margins, particularly during the festive period when companies handle higher shipment volumes.