Gaurav Uniyal is the AVP and Service Management Head at Infosys, with deep expertise in ServiceNow‑led transformation and enterprise service management. In his role, he provides strategic leadership across service management programs, working closely with CXOs to modernise IT and service experiences at scale. He brings decades of consulting and delivery experience and has been a key voice in shaping ServiceNow practice leadership and global service transformation initiatives at Infosys.
