
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls.
Dialpad is a business-centric voice, video and contact-center service. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems. Its core products include UberConference, the web conference tool upon which the company made its name initially; Dialpad Talk, a cross-platform business phone system; and an in-bound contact center platform that connects companies with their customers. Back in 2018, it launched its VoiceAI service, for example, and it now offers a number of AI solutions as part of its Voice Intelligence service (or Vi, as the company calls it). This includes a note-taking service, for example, as well as call transcripts and sentiment analysis, among other features. In October 2020, the company raised a $100 million Series E funding round led by OMERS Growth Equity. Dialpad’s customers include WeWork, Uber, Motorola Solutions, Domo and Xero.
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