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Established in 2017, Observe AI offers a voice AI platform which helps customer centric call centre employees perform better.
Observe AI is a California based startup empowers call centre agents guiding them with real-time feedback on customer sentiment and guides them on the next best action during a customer call. The artificial intelligence-based platform listens to the call real time uses deep learning and natural language processing to understand the context and generates suggestions. Observe AI has been funded by Scale Venture Partners, 01 Advisors, Steadview Capital, and Nexus Venture Partners, amongst others.
Legal Name
:
Z21 Labs Inc
Headquarters
:
San Francisco, California, United States
Founding Date
:
2017
No. of Employees
:
61 to 100
Core Team
:
1.
Swapnil Jain
Co-Founder & CEO
2.
Akash Singh
Co-Founder & CTO
3.
Sharath Keshava Narayana
Co-Founder & Chief Revenue Officer
Total Funding
$35.0M
Investors
:
1.
Steadview Capital
2.
Y Combinator
3.
01 Advisors
4.
Nexus Venture Partners
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$125M
Series Name
:
SERIES-C
Date
:
12th Apr 2022
Investors
:
1.
SoftBank Vision Fund
2.
Zoom
3.
Scale Venture Partners
4.
Nexus Venture Partners
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