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Phonon is Vadodra based software company offering intelligent, modern, proactive outbound and inbound engagement solutions backed by power of Machine Learning and Artificial Intelligence.
Vadodra based Phonon provides a suite of telecom software technology for call center and customer service operations. Offerings include instant call-connect solution, click to video, computer technology integration, automated outbound dialer, CCNow, virtual numbers, 3rd party integrations, IVR among others. Phonon claims various clients such as: American Express Bank, Axis Bank, Citibank India, Citibank UAE, HDFC Bank Limited, Yes Bank, Aditya Birla Finance Ltd, HDFC Life Insurance Company Ltd, GoAirlines (India) Ltd., IndiGo, Air India, Vistara, ITC Hotels, Yatra.com, Cleartrip.com, Mumbai International Airport Ltd. and Airports Authority of India among many others.
2016
Jan | Acquired a Company
Acquired operations of proprietorship company to build platform.
2017
Nov | Acquired a Company
Acquired iDelivr to add visual IVR capabilities.
2019
Jan | Product Launch
Started with MVP of platform with first client.
Jan | Awards
Won Deloitte Technology Fast 50 India
2020
Jan | Started Generating Revenue
Started generating revenue on platform with 3 major client wins.
B2B
Any company needing marketing and customer service automation support.
Client Segment
:
FinTech,
Travel/Hospitality,
Insurance,
Retail
Target Companies
:
Large Enterprise
Target Geography
:
Frequently Asked Questions