TCS bags multi-million dollar deal; India IT spending to rise 11% in 2024

TCS bags multi-million dollar deal from Nuuday of Denmark

Tata Consultancy Services signed an agreement with Nuuday, the Denmark-based digital connectivity and communications provider, to implement a complex cloud transformation. As part of this multi-million-dollar deal, TCS will take full responsibility for Nuuday’s IT infrastructure and migrate it to the TCS hybrid cloud.

Nuuday’s move to TCS’ Enterprise Cloud Platform, a next-gen hybrid cloud architecture with built-in tools and accelerators, will reduce the time to market for new products and services. It will result in enhanced experiences for customers and employees of Nuuday, which delivers connectivity products and digital services to over 4.1 million Danish homes and 1.8 million businesses. TCS will also offer personalised digital workplace services leveraging the TCS Cognix platform.

IT spending in India to grow by 11% in 2024: IDC

The International Data Corporation (IDC) said IT spending in India for 2024 is expected to grow 11% annually to reach $44 billion in 2024.

In 2023, despite economic headwinds and uncertainty, Indian enterprises continued to invest in digital to increase customer engagement and satisfaction, launch new products and services, and improve operational efficiency to drive revenue growth and profitability. They allocated their budgets mainly to software, application development, and cloud migrations, a reflection of their judiciousness to make their hardware assets work longer and elongate refresh cycles.

As India’s digital economy continues to thrive in 2024 and beyond, IDC expects IT spending in India to accelerate at a compound annual growth rate (CAGR) of 9.9% over the coming years to cross the $59 billion mark in 2027 with the software market consistently showing double-digit growth across the forecasted years.

Generative AI (Gen AI) will continue to accelerate AI adoption in India with more leading organisations exploring or investing in Gen AI use cases. As technology leaders realise AI’s pivotal role in their digital-first strategies, IDC forecasts that investments in Gen AI by 2027 will be 26% of the overall AI spend in the country or a CAGR of 101.6%.

Tata Technologies appoints Sukanya Sadasivan as COO

Tata Technologies appointed Sukanya Sadasivan as its new Chief Operating Officer (COO), who will work with the delivery heads, strengthening the people supply chain in collaboration with HR and the Resource Management Group (RMG). The global delivery, practice organisation, and digital information office teams will report to her, a company statement read.

Sadasivan has three decades of experience and previously served in various senior leadership capacities at Tata Consultancy Services (TCS). Before joining Tata Technologies, she held the position of senior vice president and chief information officer at TCS.

WNS opens new delivery centre in Hyderabad

Business process management company WNS launched a new delivery centre in Hyderabad, which will focus on building and delivering digital solutions across sectors, including shipping and logistics, healthcare, banking and financial services, insurance, and high-tech and professional services.

Hyderabad joins Bengaluru, Chennai, Gurugram, Indore, Mumbai, Nashik, Noida, Pune, and Vizag, among the cities where WNS’ delivery centres in India are located.

AstraZeneca to expand tech centre operations in Chennai

AstraZeneca India Pvt Ltd, the global capability centre of AstraZeneca, will expand the scope of its Global Innovation and Technology Centre (GITC) in Chennai, including growing headcount by about 30% across information technology, software, and business services over the next two years.

Established in 2014, GITC Chennai has evolved from offering IT support services into a capability centre fuelling AstraZeneca’s growth through innovation strategy. With AstraZeneca’s focus on science and innovation, the expansion of GITC’s scope will enable the hub to establish new-age solutions for the benefit of patients around the world.

The GITC Chennai and R&D Bangalore provide IT services, analytics, global business services (GBS), R&D and operations.

Zendesk acquires Gen AI startup Ultimate

Zendesk acquired Ultimate, a German Gen AI startup focused on providing advanced technology tools in the customer experience (CX) segment. According to a statement, the AI agents of Ultimate can automate up to 80% of support requests.

Together, Zendesk and Ultimate will offer companies the flexibility and control to deliver customer support their way – be it fully autonomous AI agents, workflow automation, or human touch.