GCC, enterprises driving demand for Automation Anywhere in India

Automation Anywhere, the US headquartered agentic process automation company sees continuous demand in India for its technology platforms driven largely by global capability centres (GCC) and enterprises.

Founded in 2003, Automation Anywhere has transitioned from the space of robotic process automation (RPA) to the agentic world. The company has a significant employee presence in India across multiple locations.

“Our customers in India have expanded significantly and they are very keen on adopting AI,” said Mihir Shukla, CEO, Automation Anywhere.

Agentic AI is being seen as the next big technology shift for companies across the world where one could possibly gain on several fronts like lowered costs, increased productivity and new ways of doing business.

Shukla believes India has the potential to become an important player in the global AI landscape, both in terms of providing the talent, and showcasing the capabilities of Indian startups.

“If the startups plug into our systems they have the opportunity to reach out to thousands of customers worldwide,” said Shukla.

In the case of Automation Anywhere, it is also witnessing a change in how around 50% of its existing customers are shifting towards agentic AI.

Though, Shukla noted that it is still early days for GenAI, as the infrastructure is still being built out which can be widely used by enterprises.

According to Shukla, robotic process automation works at its optimal best in doing well defined processes, while agentic AI takes it a level higher by executing work where the tasks are not well defined. “Through the combination of both it is possible to automate 80 percent of the work in certain departments,” he remarked.

Automation Anywhere has been engaged with an oil & gas company, where it claimed that it was able deliver savings of $120 million in a matter of three weeks by deploying agentic AI platforms.

Shukla believes the early adopters of agentic AI will be from the sectors of financial services, healthcare, and retail as they already have a large pool of knowledge workers in their systems.