AI adoption by GCCs to create 1.3 million new jobs: report
GCCs in India have entered into the phase of real AI implementation moving beyond the phase of experimentation and this is creating newer jobs, according to NLB Services.
The adoption of artificial intelligence (AI) by global capability centres (GCC) in India is expected to add 1.3 million new job roles and take the total workforce strength to 3.46 million by 2030, according to a report by NLB Services.
The report titled: “Workforce 2.0 Reset – India’s GCCs Go AI-Native”, noted that there is going to be a 11% increase in jobs in 2026 alone from the GCCs. This is largely due to the actual implementation of AI by GCCs and going beyond the phase of experimentation.
According to the report, in 2025, nearly 70% of GCCs are already investing in Generative AI (GenAI), while over 60% will set up dedicated AI safety and governance teams by 2026. Around 75% of them aim to embed GenAI in daily operations within the next year.
These investments are not only driving efficiency but also reconfiguring roles. For instance, 27% of mid-level and 25% of junior tech roles are being redesigned as AI copilots and automation tools become mainstream.
NLB Services CEO Sachin Alug said, “Today, GCCs are no longer just exploring AI - rather, many have or are moving towards deployment. While AI thrust in this sector was expected, this year has seen a stronger drive for implementation. This cements India’s move from delivery centers to AI-driven enterprises, marking a leap in innovation and governance.”
The implementation of AI is creating new roles across GCCs like cybersecurity & AI governance architects, prompt engineers, GenAI product owners, and AI policy and risk strategists. The report noted that legacy roles such as L1 IT support, legacy application development, manual QA, and on-prem infrastructure management are being phased out as GCCs modernise towards AI-native, product-oriented teams.
This change could also see Tier II & III locations gaining prominence as GCC see the advantages of lower attrition rates and lesser office and talent costs as compared to Tier I cities.
Today, for the GCC ecosystem in India, leadership readiness for AI is the key differentiator. Here, the cities of Hyderabad and Bengaluru are leading this shift showing strong AI leadership maturity in both vision and budget ownership.
The report highlighted that India’s digital-first enterprises aren’t experimenting with AI anymore; they’re institutionalising it as a leadership and governance discipline.