Infosys unveils AI-first GCC model

Infosys on Monday unveiled its AI-first GCC model, which aims to accelerate the setup and transformation of Global Capability Centres (GCCs) into AI-powered hubs for innovation and growth.

In a statement, Infosys said the new offering empowers enterprises to reimagine their GCCs as strategic assets that drive innovation, agility, and competitive advantage in an AI-first world.

The IT services provider said this new, specialised offering is built on its track record of over 100 engagements with local GCC entities across industries, including setting up and managing GCCs for enterprises such as Lufthansa Systems, zooplus, and Danske Bank.

The AI-first GCC model provides an end-to-end path from comprehensive setup support to scalable talent strategies and operational readiness, while enabling AI-led transformation with production-grade agents and a unified platform fabric, it noted.

Infosys’ new GCC model brings together Infosys Agentic Foundry for building and scaling reliable production-grade AI agents, EdgeVerve AI Next as the unified platform to run applied and agentic AI at enterprise scale, and Infosys Topaz, to infuse AI-first services and solutions across the GCC lifecycle.

The company recently helped establish a dedicated GCC for Lufthansa Systems, which is developing future-ready and sustainable aviation IT products and data-driven solutions to improve aviation safety, efficiency, customer experience, and competitiveness by leveraging the generative AI capabilities of Infosys Topaz.

Satish H C, EVP and Chief Delivery Officer, Infosys, said, “As enterprises transform GCCs into strategic hubs, Infosys is ready to accelerate their journey. Our AI-first approach, comprehensive GCC lifecycle capabilities, and global delivery excellence uniquely position us to help clients unlock new value. Our dedicated GCC practice will offer speed, scale, and strategic depth essential for the next wave of enterprise transformation."

Lufthansa Systems CEO Stefanie Neumann said, “Our collaboration with Infosys to establish a dedicated Global Capability Centre has been a pivotal step in the digital transformation journey of Lufthansa Systems. By leveraging their strong GCC and AI capabilities, we are building a future-ready innovation hub that enables our customers to enhance aviation safety, drive operational efficiency, and improve customer experience. This partnership empowers us to accelerate our vision for sustainable and intelligent aviation.”