How Persistent Systems is powering the next wave of GCCs
Persistent Systems' AI-driven platforms, flexible scaling approach, and focus on innovation are helping GCCs integrate engineering, IT and operations under one roof while accelerating business outcomes.
Persistent Systems, a mid-tier digital engineering and technology services firm, has established a strong position in India’s expanding global capability centres (GCCs) landscape by addressing the specialised needs of companies of comparable scale.
While the GCC space is often dominated by headlines about large multinational corporations setting up centres in India, sparking concerns about potential business losses for India’s multi-billion-dollar IT companies, the segment is also seeing growing participation from mid-sized companies.
It is this emerging cohort of mid-revenue firms that Persistent Systems effectively serves, supporting them in setting up and scaling their global capability centres.
In an interaction with EnterpriseStory, Rahul Shrivastava, Executive Vice President - Hitech & ISV, Persistent Systems, said, “There is a segment of players who have the aspiration to come and setup 100-200 people centre but it is not easy. This is where we partner with them to establish, scale and may be transition such centres over a period of time.”
Rahul Shrivastava (left), Executive Vice President - Hi-Tech and ISV, Persistent Systems and Eric Pagdiwalla, SVP - Head GCC Practice, Persistent Systems
Persistent Systems offers several advantages to organisations looking to set up a GCC. The first is talent acquisition as many of these companies are relatively lesser known, and they often struggle to attract the right technology professionals. Persistent helps bridge this gap. Secondly, it provides flexibility in GCC operations, allowing centres to scale up or down in line with evolving business needs. Most importantly, Persistent has developed its own artificial intelligence (AI) platforms that can be readily deployed across these GCCs.
Eric Pagdiwalla, Senior Vice President - Head GCC Practice, Persistent Systems, said, today GCCs are looking at innovation capabilities right from the start of their operations with the aim of having a positive impact on their business.
He further said that there is also a demand for multi-tower GCC where companies seek to bring several functions like engineering, IT, operations, finance under one roof.
Today, AI is playing a key role at the GCCs and Persistent Systems is also able to provide that edge both in terms of tech platforms and skilled professionals.
According to Pagdiwalla, the company has developed three AI platforms. SASVA, which looks at engineering productivity; the second is Agentic AI; and the third one is the data layer that cuts across both productivity and the agentic AI. Besides, the company also has its own platform for upskilling called Persistent University.
“As GCCs are maturing they are moving from legacy technologies to newer ones continuous upskilling is a critical element,” he remarked.
The AI element aims to multi-fold benefit for GCCs which include improvement in processes, deploying agentic platforms.
According to Shrivastava, the top priority for companies setting up GCCs remains the element of cost and there are other priorities such as scaling of operations and transformation.
The executives of Persistent Systems claimed that they are able to bring the right level of attention, management mindshare and responsiveness to these kinds of GCCs.
Shrivastava said, “We are going to double down on the GCC segment and continue to expand our offerings.”