Exotel

Founded in 2011 by Shivakumar Ganesan, Ishwar Sridharan, and Siddharth Ramesh, Exotel is an Indian cloud-based platform that caters to communication solutions for businesses to improve customer engagement and their operation.

Using this platform, businesses can interact with their customers across various channels. Its services include virtual phone numbers, interactive voice responses, call recording, SMS, and customer support.

Initially, the company began operating with features such as virtual phone numbers and interactive voice responses and continues to upgrade itself even now.

On 29 June 2021, Bengaluru-based Exotel, and contact centre platform- Ameyo, announced a merger. According to the company, this merger would form the largest customer engagement cloud platform in the emerging market. Additionally, it would be present in 60 countries with an ARR of $40 million.

In November 2021, the company also acquired the AI-powered omnichannel cloud Cogno AI. This introduced conversational AI and co-browsing abilities to its platform.

In 2022, Exotel won the ET Startup Award under the Comeback Kid category and the ET Best Tech Brand.

The company’s investors include Steadview Capital, Mumbai Angels, A91 Partners, Blume Ventures, Singularity Growth Opportunities Fund, etc.

In January 2023, the SaaS company also laid off 80 employees following the mid-year review for performance enhancement.