India is going to Change ! | Know how in Conversation Crafters Episode 4

Enjoying the episode? Answer 5 simple questions & stand a chance to win Rs5000!

How are NBFCs revolutionising financial services in the digital age? What role does AI play in understanding customer needs before they arise? And how is India's digital ecosystem becoming a case study for the world? In Episode 4 of Conversation Crafters, we explore these questions with two visionary leaders who are reshaping customer experiences in the NBFC sector.

Kavita Jagtiani, CMO at L&T Finance, reveals groundbreaking insights on how technology is transforming customer acquisition and retention. Learn how alternative credit scoring is opening doors for diverse customer segments, and discover how their 'Lakshya' strategy has helped build and maintain a remarkable base of 2.4 crore customers.

Gautam Badalia, Group Chief Strategy Officer and Chief Investor Relations Officer, Route Mobile, unpacks the digital revolution sweeping across India's financial landscape. From UPI payments revolutionising daily transactions to the expanding opportunities in tier 2 and tier 3 cities, understand how technology is making financial services more accessible than ever.

From instant digital loans to AI-powered customer engagement, this episode is packed with insights that showcase how NBFCs are evolving to meet changing customer expectations. Whether you're in fintech, customer experience, or business strategy, these learnings will help you understand the future of financial services.

Don't miss these invaluable insights from industry leaders who are mastering the art of customer connection. Watch the full episode now and discover how to stay connected with your customers in the rapidly evolving world of financial services!