Talk On "Service Science, Management and Engineering: Towards Taming the Unwieldy System of Services"

Speaker: Ashok Bhattacharya, Enterprise Architect, IBM

Talk organized by IEEE Technology Management Council (TMC) Bangalore Chapter

Services account for more than 80 percent of the GDP of advanced economies, employing a large and growing share of the science and engineering workforce and are the primary users of information technology. The management of this mammoth industry is so far being conducted on an ad-hoc basis, largely borrowing from the ideas of the manufacturing world.

The research community has so far not adequately focused or been organized enough to meet the needs of service businesses. To address this need a new discipline has emerged, called the 'Service Science, Management and Engineering'.

Major challenges to services industries that could be taken up for improvement include: (1) the adaptation and application of systems and industrial engineering concepts, methodologies, and quality-control processes to service functions and businesses; (2) the integration of technological research and social science, management, and policy research; and the (3) the education and training of engineering and science graduates prepared to deal with management, policy, and social issues.

Speaker Biography:

Ashok has been associated with the Automation and Software industry for over three decades – as designer, implementer, architect, consultant and technical manager – spanning a wide spectrum of technologies and business models. Ashok currently leads Technical Solutions Design & Delivery in IBM Global Services. He is an alumnus of IIISc, Bangalore and IIT, Kanpur; and is a member of the IBM Academy of Technology; a Senior Member of IEEE and a member of ACM, The Open Group and INCOSE organization.

The IEEE Technology Management Council (TMC) provides information and services to IEEE members and the worldwide audience of practitioners and researchers engaged in the profession of engineering, technology, and innovation management. TMC’s Bangalore Chapter organizes guest lectures to educate its members about innovative approaches to technology management

11-11.30am: Registration and networking. 11.30-12.30pm: Talk, followed by Q&A.

Please confirm your attendance by sending an email to Dr Raj S. Mitra ([email protected]), or sms

+91 98453 68558

Venue: Jaaga (see map http://jaaga.wikidot.com/contact)

Saturday, April 10, 2010 (11.30am-12.30pm)

This is opposite the Hockey Stadium gate on Rhenius Street

(near Richmond Road), a couple of buildings away from the

tv9 office.