What it is
SupportBee is basically a helpdesk software, targeted for small and medium businesses. The software assists the user primarily in delivering email support to their customers.
Anyone with considerable experience in the IT support industry would have handled the complexities associated with solving and supporting tickets. SupportBee mitigates this problem, by having only two states for tickets- Answered and Unanswered, resulting in a workflow that goes extremely well for small teams. The software works very well for those moving from Gmail to a support tool as it provides similar interfaces and workflow.
“Prateek Dayal and Nithya Rajaram are the co-founders of SupportBee. Anh is a developer who works on the product from Vietnam. We are currently four in number and looking to hire more developers,” says
Avinasha Shastry, who has been assisting Prateek in the development of the software since a year. Nithya looks after community building and media relations.
“Working in a completely distributed team in itself is very interesting. The processes we have defined over the last year have helped us achieve good productivity in this setup, This offers everyone in the team the freedom to work from wherever they want. We plan to keep it this way so we can hire the best people wherever they are.”
For all you developers out there, SupportBee also has a well-thought out and complete API. “We aim to create a developer community who can extend/modify the system for customers with specific needs,” adds Avinasha.
Currently in the public beta stage of their product launch, the pricing model, based on monthly subscriptions, is rather unique. “We are the first helpdesk to set prices based on support ticket volume rather than number of agents in the system, thereby encouraging you to involve your entire team in customer support,” informs Avinasha.