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StartUp Chile Incubated SupportBee; A Simplistic Solution for your Supportal Process

Siddharth Krishnaswamy
21st Jun 2012
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Apart from all the technical brilliance and the innovative genius, there are times when even the simplest of things could make a significant difference to your customer experience and in-turn your product’s success. Simplicity is the key word I’m getting to, and SupportBee offers a solution that is simple, yet effective to handle the support work of your organization. SupportBee is also a pat of the Batch 2 of Startup Chile.

What it is

SupportBee is basically a helpdesk software, targeted for small and medium businesses. The software assists the user primarily in delivering email support to their customers.

Anyone with considerable experience in the IT support industry would have handled the complexities associated with solving and supporting tickets. SupportBee mitigates this problem, by having only two states for tickets- Answered and Unanswered, resulting in a workflow that goes extremely well for small teams. The software works very well for those moving from Gmail to a support tool as it provides similar interfaces and workflow.

The team

Avinasha Shastry
"Avinasha

Prateek Dayal and Nithya Rajaram are the co-founders of SupportBee. Anh is a developer who works on the product from Vietnam. We are currently four in number and looking to hire more developers,” says

Avinasha Shastry, who has been assisting Prateek in the development of the software since a year. Nithya looks after community building and media relations.

“Working in a completely distributed team in itself is very interesting. The processes we have defined over the last year have helped us achieve good productivity in this setup, This offers everyone in the team the freedom to work from wherever they want. We plan to keep it this way so we can hire the best people wherever they are.”

For all you developers out there, SupportBee also has a well-thought out and complete API. “We aim to create a developer community who can extend/modify the system for customers with specific needs,” adds Avinasha.

Currently in the public beta stage of their product launch, the pricing model, based on monthly subscriptions, is rather unique. “We are the first helpdesk to set prices based on support ticket volume rather than number of agents in the system, thereby encouraging you to involve your entire team in customer support,” informs Avinasha.

So, to ease your supportal process, give SupportBee a look in here and also take a look at this video.

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