On Tuesday, an American Express and Nielsen survey conducted across six cities –Delhi, Mumbai, Bengaluru, Jaipur, Ahmedabad, and Hyderabad – offered some interesting insights into India’s online behavior.
You read that right! 98 per cent of the connected population is using the Internet to shop, while 96 per cent use it to browse social media. Meanwhile, 95 per cent login to bank, book tickets, and send e-mail.
Finally, the survey puts an end to gender wars on who shops more over the Internet. 74 per cent of the female respondents use debit or credit cards for online transactions, beating out the men. 98 per cent of them use their cards to shop on their mobiles and 56 per cent to book flight tickets.
According to the survey, app usage is the highest amongst women with 98 per cent of female participants using apps, compared with 81 per cent of men.
Where e-commerce giants claim that 60-75 per cent of their transaction are Cash on Delivery (CoD), the Nielsen survey is contradicting by saying that 70 per cent Indian consumers prefer online shopping with cards over CoD. This could be because the Nielsen survey might include only a part of the online shopping demographic. According to the survey, the main reason for this change was safe refunds being offered on returns. The majority of card users were in the age group of 26-30 years, and were doing well in their careers
The survey also claims that three out of four people pay their utility bills online. This could also be due to the rise of online recharges by youth between ages of 18-30 years.
Delhi and Bengaluru lead the country with 81 per cent of residents paying their bills online.
Tier 2 cities like Jaipur and Ahmedabad are not far behind with 75 per cent and 72 per cent of residents, respectively, paying bills online. On the other end, only 69 per cent of Mumbaikars pay their utility bills online.
The survey cites that almost 60 per cent of respondents shop online on discount days. Apart from the comfort of buying online and the option to compare products, the other reasons to shop online include: cash back offers (for 40 per cent of respondents), discount coupons (38 per cent), freebies and additional offers (35 per cent).
98 -99 per cent of consumers in age groups 18-35 years admit to shopping online frequently. On the flip side, only 61 per cent of consumers in the age group of 46-60 years shopped online last year. The number dips further to 37 per cent amongst this age group, when asked about intentions to shop online in the next 12 months.
In contrast, 83 per cent in the 18-25 years group and 92 per cent in 26-30 years age group have plans to shop online in future.
Men’s clothing and footwear are the most frequently purchased products online, clearing the myth about which gender shops the most.
In the next year, North India is expected to buy more men’s clothing, footwear, and accessories.
in the metros, 51 per cent of consumers intend to purchase mobile phones or tablets online.
The survey states that on average Indians spend Rs 9,400 a monthly online. The metros kick it up a notch by spending Rs 10,900, on an average, online. At present, consumers spend 60 per cent of their home budget online, dedicated to tasks like online shopping, travel purchases, and utility bill payments.
With online shopping sweeping Indian consumers’ interest, online travel spends and paying utility bills rank second and third in terms of budget allocation for Indian consumers.
Whatever the case, the survey surely indicates the change in mindsets alongwith the change in habits, which Indian consumers seems to be imbibing. The day isn’t far when we might see more engagement from older age groups followed by plastic money completely disrupting the CoD market in India.