How to harness mobile workforce in the age of platform economy

With mobility, suddenly, employees are liberated from being tied to a physical workplace. Enterprises now have their own social media space, using functionalities such as crowd-sourcing and the shared economy to create new ways of working.

There was a time when disrupting the status quo was the way to become a market leader. Now it’s simply a way of surviving. With the rise of the so-called ‘platform economy’, it’s not just the likes of Uber and Amazon that are harnessing digital transformation – everyone is ‘moving fast and breaking things’, primarily to stave off competition and stay in business.

We have been witnessing technological innovations since the beginning of the 21st century.

However, if you thought the past 10 years were disruptive, the biggest transformation is yet to come – especially in the form of employee mobility. Various researches have proved that mobility increases employee satisfaction, and subsequently improves their productivity. It is estimated that by 2022, 42.5 percent of the global workforce will be mobile.

Employees will be able to work anytime, anywhere, and can use their smart devices for work as much as they use it for leisure. Blue-sky thinking? It’s already happening and smartphones with a network connection or a device that is connected to the Internet of Things (IoT) is the go-to implement for this ‘mobile-first’ workforce.

So how will this mobile workforce shape in the new digital platform economy?

Supply isn’t satisfying the demand

With mobility, suddenly, employees are liberated from being tied to a physical workplace. Enterprises now have their own social media space, using functionalities such as crowdsourcing and the shared economy to create new ways of working.

To meet the needs of this rapidly mobilising workforce, CIOs must focus on a mobile platform approach that enables access to a multitude of corporate applications in real time via mobile, irrespective of the location or network.

Yet communications service providers (CSPs) are lagging behind. Although there are about 900 network-based mobile CSPs, there is a reticence to expose networks and services to access via application programming interfaces (APIs).

Existing and emerging enterprises are now hungry for that exposure. They want to use that capacity to mobilise their workforce and open up access to a vast range of rich mobile services on a global scale.

There is a way forward

The next step then is to move on from simplistic mobile services – where end users simply send a message or make a call – to something much more sophisticated.

If service providers are prepared to offer more advanced mobile network services, then it’s win-win for buyers as well as sellers. Enterprises will see a significant shift in what’s possible via mobile – be it richer unified communications and collaboration experiences or easy access to cloud-enabled services. Meanwhile, the new business models and services that are created, can give rise to billions of dollars of added value for the mobile industry.

To get there is going to require another shift in thinking, where employers and employees start seeing mobility in the same way they view the world wide web or cloud today. All apps, content and services should be accessible via mobile, irrespective of location and without the high cost of data roaming.

As the world moves towards 5G, we will see new models being adopted by mobile communications service providers. Mobile services can be delivered in a way that reflects how the world wide web is constituted – offering a consistent, seamless experience and on a global basis.

The time to deliver is now

Ericsson forecasts that by 2022, we can expect 6.8 billion smartphones subscriptions around the world along with 29 billion connected devices.

Mobile services need to start delivering to this vast market now. And CIOs need to know that they can rely on programmable, borderless mobile services without any of the cost, security or access constraints they face today. The mobile communications platform of the future can serve as an innovation engine for next-generation mobile services, while acting as a powerful new revenue stream for mobile network operators.

(Disclaimer: The views and opinions expressed in this article are those of the author and do not necessarily reflect the views of YourStory.)