Freshdesk launches new India data centre in Mumbai

The new data centre for the customer support software of Freshworks will strengthen infrastructure for its India customers like Oyo Rooms, Grofers, Saavn, GoIbibo, and others.

Freshworks on Wednesday announced the opening of a new data centre in Mumbai for its cloud-based customer engagement software product, Freshdesk. The Chennai-based company said that the data centre would provide additional security for its Indian customers.

STS Prasad, senior vice president of engineering for Freshworks, said, “India is our third largest market and we are committed to growth on our home ground. When we started scaling in the mid-market industry, we realised that the data centre is an important requirement for customers especially in the health and financial industries”. He added that the new centre will help local users have faster data transfers, lower latencies, and faster business performance.

This is the company’s fifth data centre globally, and second in the APAC region. The other locations are Virginia in the United States, Dublin in Ireland, Frankfurt in Germany, and Sydney in Australia.

Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India.

Girish Mathrubootham, CEO of Freshworks, said that the new Mumbai data centre is testament to India’s growth potential. “The time when everyone believed that Indian customers won’t pay for good business software is long gone. Indian businesses are now adopting software on par with other global companies, and SaaS spend is a good chunk of it. With the new data centre, we are well placed to serve our Indian customers, especially in the enterprise space,” he added.

Freshdesk’s customers in India include Saavn, Decathlon, Grofers, Lenskart, Oyo Rooms, Byju's, and Goibibo. With this announcement, Freshdesk’s India customer list is only likely to grow, the company said in a statement.