HSBC partners with Juspay to build unified payments acquiring platform
The collaboration combines HSBC’s global reach with Juspay’s payments technology to create an end-to-end acquiring platform designed to simplify how merchants accept and process digital payments.
HSBC Holdings Plc has partnered with payments startup Juspay to develop a full-stack acquiring platform targeting digital-first and global merchants.
The collaboration combines HSBC’s global reach with Juspay’s payments technology to create an end-to-end acquiring platform designed to simplify how merchants accept and process digital payments.
In the payments industry, acquiring refers to the process by which a bank or financial institution enables merchants to accept payments from customers—whether via credit card, debit card, UPI, or other digital methods—and ensures that funds are securely transferred from the customer’s account to the merchant’s.
The new platform aims to rewire that plumbing. It consolidates the payment value chain into a single, unified stack, promising higher transaction success rates, near-perfect reliability, and lower costs for merchants.
“The acquiring platform we’re building with Juspay is a full-stack, future-ready solution that meets the fast-changing needs of today’s payments landscape,” said Lewis Sun, Global Head of Domestic and Emerging Payments at HSBC. “This all-in-one solution removes the complexities of managing multiple payment methods for our clients, allowing them to focus their time and energy on growing their businesses.”
Sheetal Lalwani, Co-founder and Chief Operating Officer of Juspay, said the partnership would “set a new benchmark for acquiring” and demonstrate “how banks and fintechs can co-create high-performance, future-ready infrastructure.” “Together, we are building a platform that bridges institutional scale with the agility of modern technology,” she said.
The platform features tools spanning checkout design, transaction routing, fraud management, chargeback handling, reconciliation, and real-time monitoring. By integrating these layers, HSBC and Juspay expect to deliver the kind of speed and reliability traditionally seen in pure-play fintech systems, but under the umbrella of a global bank.
HSBC, headquartered in London, operates in 57 countries and reported total assets of $3.21 trillion as of June 30, 2025. Juspay, founded in 2012 and based in Bengaluru, processes over 300 million daily transactions and reports an annualised total payment volume exceeding $1 trillion.
Edited by Kanishk Singh