Urban Company losses surge to Rs 59 Cr, revenue grows 37%

Urban Company has reported a net loss of Rs 59.33 crore in the second quarter of fiscal 2026, compared with a loss of Rs 1.82 crore a year earlier, as expenses grew faster than revenue and the company incurred charges related to its stock market listing.

Revenue from operations climbed 37% to Rs 380 crore from Rs 277 crore in the year-ago period. Quarter-on-quarter revenue rose 3.5% from Rs 367 crore.

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Total expenses jumped 51% year-over-year to Rs 462 crore, outpacing revenue growth. Employee benefit costs increased 27% to Rs 114 crore as the home services platform invested in hiring and compensation.

The company listed on the bourses in September 2025. It recorded Rs 17.1 crore on listing-related expenses during the quarter, up from Rs 1.93 crore in the previous quarter (Q1). Excluding those costs, the pre-tax loss would have been Rs 42 crore.

Segments at a glance

India's consumer services excluding Insta Help generated a revenue of Rs 262 crore, up 24%. Service revenue rose 26% to ₹209 crore, while product sales grew 16% to Rs 53 crore. However, segment EBITDA fell 61% to Rs 10 crore from Rs 26 crore, as the company spent on training, customer acquisition, and team expansion.

The Native business, which sells a line of smart RO water purifiers, posted revenue of Rs 75 crore, up from Rs 27 crore. The segment remained loss-making with an EBITDA loss of Rs 11 crore.

International operations turned profitable with EBITDA of Rs 0.43 crore versus a loss of Rs 13 crore a year ago. Revenue grew nearly 8% to Rs 41 crore.

Urban Company launched Insta Help earlier this year, offering daily housekeeping services. The new vertical posted an adjusted EBITDA loss of Rs 44 crore in the quarter as the company invested to build the category.

The service scaled to 4,68,000 orders in October, eight months after launch, despite limited geographic coverage. The company cited strong customer retention but noted that steady-state metrics will take time to establish.