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Fundamento is an enterprise-focused next-gen AI solution for contact centers that ensures companies consistently achieve excellent business outcomes by reducing AHT, lowering ramp time and saving costs.
Powering enterprises with a next-gen AI solution for contact centers, Fundamento ensures that companies achieve excellent business outcomes by reducing AHT, lowering ramp time and saving costs. Fundamento’s API-first, no-code AI stack sits at the heart of the customer contact centre ecosystem across different channels of communication, is accessible in multiple languages and can be hosted on cloud as well as on-premises. Companies can automate customer contact centers with enterprise-grade AI to improve agent and customer experience and eliminate agent errors with guided workflows, real-time assistance, on-the-job training, data capture, auto-generated customer responses, conversational intelligence and complete L1, L2 customer support automation. Customer agents can now focus on tackling complex challenges while the AI handles repetitive and manual tasks and near-human bots handle upstream customer interactions.
Legal Name
:
Skillr Talent Pvt Ltd
Headquarters
:
New Delhi, Delhi, India
Business Model
:
Founding Date
:
5th Oct 2020
No. of Employees
:
11 to 20
Core Team
:
1.
Ankit Durga
Co-Founder & CEO
2.
Megha Aggarwal
Co-Founder
B2B
Enterprises with large customer contact center teams
Client Segment
:
Financial Services,
E-Commerce,
FinTech,
Entertainment
Target Companies
:
Large Enterprise
Target Geography
:
Total Funding
$1.3M
Investors
:
1.
Pankaj Chaddah
2.
Ravi Garikipati
3.
Akriti Chopra
4.
Binny Bansal
See More
$1.25M
Series Name
:
PRE-SEED
Date
:
31st Mar 2022
Frequently Asked Questions
