Global Award-Winning Digital Transformation & Innovation Leader
I drive digital transformation, innovation & industry leadership as President & Head - Operations & CX @ the world's #8 digital insurer, Bajaj Allianz (industry's first blockchain & ioT solutions, thrice Digital Insurer of the Year, ISO certified, highest NPS & lowest grievance ratio, 2 innovations in the final 45 @ ET Innovation Awards 2020, 20 Best Insurers for 2020 in APAC, 58 awards including global Celent Model Insurer, IDC Digital Transformation Award, twice Global 25 CX Leader, CXO Hall of Fame, 50 Fabulous Innovative Leader, Top 20 Influential Conversational AI Leader et al), leading a team of ~1600 people in 170 locations, leveraging fintech / insurtech start-ups globally. Prior to insurance, I worked @ GE Capital (financial services + cards) for 20 years, fusing digital transformation & 6 sigma to redesign business models.
A unique aspect of my career is both scaling up from scratch & transforming legacy businesses. Many of my accomplishments have received global industry awards & press coverage. A speaker & writer on digital transformation & innovation in global forums & publications, I take sessions for senior industry executives @ National Insurance Academy & B-schools around the world.
Domain Expertise
A certified lean 6 sigma black belt, my testimonials showcase my "part career, part revolution" approach. Along the way, I have learnt (1) to grow & also consolidate (2) to launch a start-up & also create a turnaround (3) to lead large teams & also influence cross-functional/multi-site teams (4) to work in direct settings & also in joint venture / matrix structures & (5) to grow revenue & also control cost.
Passions / Certifications
My passions include connecting with people, reading, speaking, writing & travel. I am an IvyExec mentor & a member of various global committees such as HBR Advisory Council, EFMA editorial committee, UiPath Customer Advisory Board, Pioneers of Automation board, CII Committee on Financial Inclusion & Fintech, IAMAI Digital Transformation Advisory Board, Worldwide Thinktank on AI et al. The #1 TripAdvisor reviewer with 820,000 readers, I write monthly columns in a New York-based website on leadership & a Mumbai based newspaper on "digital".
Specialties: Strategy | Process Re-engineering | Lean Six Sigma | Insurance | Cards | Payments | Blockchain | Internet of Things | Robotic Process Automation | Artificial Intelligence | Insurtech | Fintech | Digital Transformation | Innovation | Retail Finance | Consumer Finance
