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Shaping the future of India's BFSI sector with video conferencing

Shaping the future of India's BFSI sector with video conferencing

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This video series, a collaboration between VideoCX.io and AWS in association with YourStory, aims to illuminate the transformative impact of video calling on the Indian banking and financial services sector. Over the past few years, the sector has experienced a significant digital shift, with the pandemic accelerating the adoption of video-based services. This interview series with Indian BFSI leaders explores how video calling is enhancing financial inclusion by enabling large enterprises to reach citizens nationwide. The pandemic highlighted the viability and benefits of video-based business operations, including complete digitisation, instant customer resolution, and substantial cost savings. The RBI and IRDAI's recognition of the Video-Based Customer Identification Process (V-CIP) marked a milestone, allowing remote customer acquisition and granting millions access to banking services from home. With around 622 million active internet users in India, experts believe video-based banking services are poised to revolutionize the sector.
Financial Services

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