Webinar on using social media to improve customer service
Putting the Pieces Together: Finding Value in Unstructured Data
Wednesday, April 21st, 2010, 1pm EST / 10am PST
Learn how to put all of the pieces together with social media to improve customer service, as well providing a new approach to using social network analysis to improve marketing effectiveness. Connect more tightly with your customer at a lower cost in a way that provides a real differentiation from competitors.
Experts Mike Breitenbeker, Manager of EDW Applications, Overstock.com, Joe Hughes, Senior Executive with Accenture’s Customer Service and Support Business, and Marc Schroeder, VP, Customer Management Solutions, Teradata Corporation, will discuss transforming your business into an agile, customer centric enterprise.
Join this Web Seminar, moderated by Stephen Baker, author of The Numerati and blogger on Smart Data Collective, and gain insights into:
* Recognizing the building blocks of high performance within your CRM
* Responding to customer requirements proactively vs. reactively.
* Combining market expertise with technology solutions focused on achieving transparency
Each person to register will also receive a free copy of "Social CRM: The New Frontier of Marketing, Sales and Service," a valuable new whitepaper from Accenture.