Firstsource Solutions eyes e-commerce companies for customer service
Firstsource Solutions Limited, a RP-Sanjiv Goenka Group engaged in providing business process management (BPM) services, is eyeing e-commerce companies for handling their BPO operations. "We have won a contract from one of the top three e-commerce companies to provide inbound customer service to that firm", chairman of Firstsource Solutions Sanjiv Goenka told reporters in Kolkata without naming it.
Goenka said the company would like to enter into more such contracts in this space. Announcing the second quarter financial results, Goenka said net profit for the quarter increased 1.1 per cent at Rs 61.8 crore as against Rs 61.2 crore in the similar period of the previous fiscal. Income from operations during the quarter increased 1.2 per cent at Rs 779 crore from Rs 769 crore in the previous corresponding period.
Goenka said the company had bagged a contract worth 119 million pounds from a UK financial services firm. "This contract will give us a consistent business for the next few years", he said. Firstsource had also adopted a strategy to exit low profit businesses, Goenka added.
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